Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the website opsajkareem.nl and any orders placed for food, delivery, or pickup with Op Saj Kareem (“we”, “us”, “our”). By placing an order or using our website, you agree to these Terms in full. If you do not agree, please do not use our website or place an order.

1. About Us

Op Saj Kareem is a Syrian Lebanese restaurant located at Termini 27, 1025 AZ Amsterdam Noord, the Netherlands. You can contact us at info@opsajkareem.nl or through the contact form on our website. Company registration (KVK): [add KVK number]. VAT/BTW number: [add VAT number].

2. Orders

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including in cases of product unavailability, errors in pricing or product information, or suspected fraudulent activity. Where an order is cancelled after payment has been taken, you will receive a full refund.

3. Prices and Payment

All prices are listed in Euros (EUR) and include applicable VAT unless stated otherwise. We reserve the right to change prices at any time, but changes will not affect orders already confirmed. Payment is processed securely at checkout via the payment methods offered on our website. By submitting payment details, you confirm that you are authorized to use the chosen payment method.

4. Delivery and Pickup

Estimated delivery and pickup times shown at checkout are indicative and may vary due to order volume, weather, traffic, or other circumstances outside our control. We are not liable for delays caused by factors beyond our reasonable control. Please ensure the delivery address and contact details provided at checkout are accurate and that someone is available to receive the order.

5. Cancellations and Refunds

You may request to cancel an order shortly after placing it by contacting us immediately at info@opsajkareem.nl or by phone. Once preparation of your order has begun, we may not be able to accept a cancellation. If you receive an incorrect, incomplete, or unsatisfactory order, please contact us within a reasonable time so we can resolve the issue, which may include a replacement or refund at our discretion.

6. Allergens and Food Safety

Our dishes may contain or come into contact with common allergens, including gluten, nuts, sesame, dairy, and other ingredients. If you have a food allergy or intolerance, please contact us before ordering so we can advise you. While we take reasonable care, we cannot guarantee that any dish is completely free of allergen traces.

7. Liability

To the fullest extent permitted by Dutch law, Op Saj Kareem shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or the consumption of our products, except in cases of intent or gross negligence on our part. Nothing in these Terms limits any liability that cannot be excluded under applicable law.

8. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Op Saj Kareem or its licensors and may not be reproduced or used without prior written permission.

9. Privacy

Your personal data is processed in accordance with our Privacy Policy, which explains what information we collect and how it is used.

10. Changes to These Terms

We may update these Terms from time to time. The version published on this page at the time of your order will apply. We encourage you to review this page periodically.

11. Governing Law and Disputes

These Terms are governed by the laws of the Netherlands. Any disputes arising from these Terms or your use of our website shall be submitted to the competent court in the Netherlands, without prejudice to any mandatory consumer protection rights you may have.

12. Contact

If you have any questions about these Terms, please contact us at info@opsajkareem.nl or visit us at Termini 27, 1025 AZ Amsterdam Noord.

Last updated: 2 July 2026